Returns & Refunds

DAMAGED OR DEFECTIVE ITEMS

In the unlikely event that your order arrives damaged or defective due to an issue on our end, you must contact Oblivra within 5 days of receiving your order.

Please contact us via WhatsApp at +971 54 555 0933 and provide clear photographic or video evidence of the affected item and its original packaging.

Once the issue has been reviewed and confirmed by our team, Oblivra may, as appropriate:

Replace the affected item, subject to availability; or
Issue a refund for the affected item.

Requests submitted more than 5 days after delivery will not be eligible for a refund or replacement.

Please retain the product and its original packaging until your request has been reviewed, as our team may require additional photographs or information.